At Xplorya LTD, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect information you provide directly to us, such as when you contact us, request information, or use our services.
- Personal identification information (name, email, phone number)
- Professional information (company, job title, business needs)
- Communication records and correspondence
- Technical information (IP address, browser type, device information)
- Usage data and website analytics
2. How We Use Your Information
We use the information we collect for various business purposes, including:
- Responding to your inquiries and providing customer support
- Delivering and improving our services
- Communicating with you about our services and updates
- Analyzing and improving our website and user experience
- Complying with legal obligations and protecting our rights
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:
- With service providers who assist us in operating our business
- When required by law or to protect our legal rights
- In connection with a business transaction (merger, acquisition, etc.)
- With your explicit consent
All third-party service providers are bound by confidentiality agreements.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Encryption of data in transit and at rest
- Access controls and authentication measures
- Regular security assessments and updates
- Staff training on data protection and privacy
6. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites.
- Analytics services (Google Analytics)
- Email marketing platforms
- Social media plugins
- Payment processors
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
- Contact information: Retained while relationship is active plus 3 years
- Project data: Retained for duration of project plus 7 years
- Marketing data: Retained until you unsubscribe or opt-out
- Website analytics: Aggregated data retained indefinitely
8. Your Rights
Under applicable data protection laws, you have certain rights regarding your personal information:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
If you believe we have collected information from a child under 16, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the 'last modified' date.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at privacy@xplorya.com or through our contact page.
Questions About Our Privacy Policy?
If you have any questions or concerns about how we handle your personal information, we're here to help.
- Email:
- privacy@xplorya.com
- Address:
- Sofia, Bulgaria